This Website is operated by Anil Fleur. All inquiries may be directed to:

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Anil Fleur

info@anilfleur.com

083-491-1104

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Customer Care

 

We would like to inform you that Anil Fleur is currently undergoing system upgrades. We are not yet fully open and will not be offering fresh flower delivery outside of the festive season until the upgrades are complete in upcoming March.
Currently, we are only accepting Valentine's Day orders. Customers can browse our Valentine's Day products from the catalog below and contact us via any channels as previously stated for inquiries, orders, and we are open to hearing your feedback and complaints. We apologize for any inconvenience caused and thank you for your trust. We sincerely hope to continue providing excellent and continuously improving service to you.

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1. Terms of Service (Temporary Operations)​

Scope of service during the system upgrade period

By placing an order via our official social media channels (@anilfleur), you agree to our temporary service terms. Please note that while our full website is under construction, all official transactions and communications are conducted exclusively through our verified Facebook, Instagram, Line OA, and WhatsApp channels.

Ordering Process

Customer can order products through social media channels @anilfleur (Facebook Messenger, Instagram Direct Message, Line Official Account, WhatsApp)

2. Privacy Policy & PDPA Compliance

Collection of personal data for order processing and delivery

We may collect the following types of information:

• Personal information (such as name, email address, phone number) when you contact us or place an order

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, interactions with the website)

 

Data usage for marketing and advertising

We may use your contact information to provide updates on your order, targeted advertising (FB/IG Ads) to improve your experience, or improve our services to you in future.

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Customer data security

We understand that customer privacy and data security are important. We want you to feel at ease and confident that all personal information, order, and conversation will be kept confidential and will not be shared or disclosed to external parties.
We maintain a policy of photographing all arrangements prior to shipment for quality control and service standards. We respect your privacy and will ensure that no personal identification or sensitive recipient data is visible in public marketing materials without your explicit permission. If you do not wish us to use photo of your order in public, please let us know.

Customer rights regarding personal information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission is completely secure. 

Depending on your location, you may have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent for data processing

• Opt out of marketing communications

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3. Shipping & Delivery Policy

Delivery Zones

For Valentine's Day 2026 orders, Anil Fleur offer local delivery within Bangkok and nationwide shipping across Thailand.

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Estimated lead times and shipping schedules for the Valentine’s season

Valentine 2026 products will be ready to ship after 11th February 2026 regarding the date of customer order to ensure the product will be on arrival in time.​

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Third-party courier liability and tracking

Third-party courier will be chosen based upon the shipping location. Tracking number will be sent to customers right after the payment proceeded and the courier service is successfully booked. ​

For deliveries within Bangkok, shipping via courier services on February 14th may result in higher than usual shipping costs and a higher risk of errors, delays, and damage by the courier service due to the sudden increase in demand and urgency.
Therefore, we would like to inform our customers that, as all our products this year are preserved roses, we recommend you choosing a delivery date 1-2 days in advance before the actual date you will use or after February 14th, for both messenger and parcel delivery for customer's benefits; customers are free to choose preferred delivery date time by checking the available time slots through our contact channels.

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4.  Claiming & Warranty Policy (Preserved Flowers)

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We committed to delivering the finest preserved roses, handcrafted to stand the test of time. Our arrangements are designed to maintain their beauty for at least one year with proper care. Care card will be sent with every product box. Please read our policy below to understand your coverage.

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1. The Arrival Guarantee

We ensure your arrangement arrives in perfect condition. This covers damages occurred during transit.

Coverage: Significant damage to the roses (e.g., detached blooms), broken vessels, damaged packaging affecting the product, or incorrect items.

Requirement: Please inspect your order upon arrival. Claims must be reported within 48 hours of delivery with an unboxing video or clear photos of the damage.​

Note: Claims made after 48 hours will not be covered under shipping damage and may be attributed to defects, handling or environmental factors.

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Claim Process

To initiate a claim after arrival:

• Contact our Customer Service via info@anilfleur.com or our contact channels with your Order Number.

• Provide an unboxing video to verify the cause of the damage.

Note: Claims without a valid unboxing video or those made after 48 hours will not be accepted under any circumstances to protect the brand from post-delivery damage.

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2. Limited Warranty (Manufacturing Defects)

At Anil Fleur, we guarantee the craftsmanship of our arrangements. We provide a 14-day Limited Warranty against latent manufacturing defects, starting from the date of receipt.

Warranty Inclusions (Covered)
This warranty covers defects resulting from the production process that were not immediately visible upon delivery:

• Structural Defects: Spontaneous detachment of flower heads from their stems or base without external impact or interference.

• Chemical Instability: Severe and abnormal dye bleeding or internal decay that is not caused by environmental humidity or moisture.

• Remedy: We will, at our sole discretion, repair or replace the defective product or component.

Warranty Exclusions (Not Covered)
Due to the delicate nature of preserved flowers, this warranty does not cover damage caused by environmental factors or improper care:

• Humidity Damage: The appearance of "sweating" (water droplets on petals) or mold growth caused by high-humidity environments (Relative Humidity >60%).

• Pro-tip: If sweating occurs, you may gently use a hair dryer on a cool, low-speed setting to dry the petals (as detailed in our Care Card).

• Light Degradation: Fading or discoloration caused by exposure to direct sunlight or harsh artificial lighting.

• Misuse & Handling: Cracks, tears, or bruising caused by touching, squeezing, or improper dusting.

• Water Exposure: Any damage resulting from watering or contact with liquids.

• Alterations & Modifications: The warranty is immediately void if the roses are removed from their original box/vessel or if any attempt is made to rearrange the display.

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Claim Process
To initiate a claim for a manufacturing defect:

• Contact our Customer Service via info@anilfleur.com or our contact channels with your Order Number.

• Provide clear photos of the defect (full shot and close-up).

• Provide a photo of the display environment (where the arrangement is kept).

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5. Refund Policy​​

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Final Sale

All orders are final once payment is confirmed. We do not accept returns, cancellations, or refunds due to a "change of mind" or dissatisfaction with natural floral variations, as each arrangement is handcrafted and uniquely made to order.

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Late Refund Policy

Anil Fleur understands that a gift is not just a product, but a moment captured in time. Especially for occasions like Valentine’s Day, timing is everything. To ensure your absolute peace of mind, we have established our Late Refund Policy.

Refunds are exclusively issued in the event of a Late Delivery, where the arrangement fails to arrive on the scheduled date due to an internal error by Anil Fleur or a failure by our authorized courier. The refund amount or appropriate compensation will be considered on a case-by-case basis to ensure customer satisfaction.

Exception: This policy does not apply to delays caused by incorrect or incomplete address information provided by the customer, or if the recipient is unavailable to receive the package at the time of delivery.

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6. Payment Terms

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Payment methods

Anil Fleur accept payment via many channels:

1. Cash: In case customers may prefer self pick-up, please inform us ahead for we can prepare customer for the changes (if it occurs).

2. Transfer: We accept many online payment methods

Anil Fleur only has one bank account for receiving payments

Kasikorn Bank: Anil Fleur (022-8-64003-4)​

• Bank Transfer

• PromptPay

• Credit Card: Visa, Master Card, UnionPay

• Wechat Pay

• Alipay

• Paypal

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We kindly inform our customers that for Credit Card, Wechat Pay, Alipay, and Paypal may not be included in some promotional campaigns. Customers can check on Valentine 2026 catalog or contact us for information.

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Order Confirmation

Anil Fleur kindly request your cooperation to send us proof of payment to confirm the order.

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7. Contact & Customer Support

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Our team is available to assist you daily from 9am - 9pm

• Line OA: @anilfleur

• Instagram: @anilfleur

• Facebook: @anilfleur

• WhatsApp: @anilfleur

• Phone: 083-491-1104 ​